Refund policy
Return & Refund Policy
30-Day Money-Back Guarantee
We stand behind our product. If you're not completely satisfied with your Jawelle™ Collagen Sculpt Wrap, you have 30 days from the date of delivery to request a full refund — no questions asked.
Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In its original condition and packaging
- Accompanied by proof of purchase
How to Request a Refund
Simply email us at support.jawelleskin@gmail.com with your order number and reason for return. Our team will respond within 24 hours with return instructions.
Refund Process
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at support.jawelleskin@gmail.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Non-Refundable Items
- Items returned after 30 days
- Items showing signs of misuse or damage caused by the customer
For any questions, contact us at support.jawelleskin@gmail.com — we're here to help.