Shipping policy
Shipping Policy
Processing Time
All orders are processed within 24 hours of payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Destinations
We currently ship to the United States and Canada.
Shipping Options & Delivery Times
| Method | Delivery Time | Cost |
|---|---|---|
| Free Tracked Shipping | 7–14 business days | Free |
| Priority Tracked Shipping | 5–8 business days | $4.99 |
Delivery times are estimates and may vary depending on your location and carrier.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can track your order at any time directly on our website via the Track Your Order page.
Customs & Duties
For orders shipped to Canada, customs fees or import duties may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support.jawelleskin@gmail.com with your order number. We will investigate and resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. Jawelle Skin is not responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately at support.jawelleskin@gmail.com if you need to update your address before shipment.
For any other questions, contact us at support.jawelleskin@gmail.com — we respond within 24 hours.